Help center

Get back to what you were saying.

Start with the symptom you can see. A missing recording, a failed recognition request and text that did not insert can have different causes.

The microphone is not recording

Confirm that Windows allows microphone access, select the intended microphone in Whispek and check its input level. If you use a headset, make sure the app is using its microphone rather than another device. Try a short, low-stakes recording after changing a setting.

The shortcut does not start voice input

Check the current shortcut shown in the app. Right Alt is the default voice shortcut and Right Alt + Space is the default assistant shortcut. If another app uses the same key, choose a different binding in settings.

Recognition worked, but no text appeared

Check that the intended text field had focus and can accept text. Some applications or permission differences can interfere with insertion. Copy the available result and paste it manually. If the record was retained, local History may also help you recover it.

The words are not what I meant

Check background noise, microphone position and language preferences first. Add repeatedly misrecognized names or specialist terms to the personal dictionary. Review numbers and self-corrections, then edit the prepared text in your destination app before using it.

Cloud processing or account usage is unavailable

Read the error shown in the app, check the internet connection and confirm that you are signed in with available allowance. Account pages show your plan, usage and refresh information. Contact support if the same problem continues; include the app version and the time it happened.

A payment or subscription needs attention

Open your account to check the order and subscription status. Do not rely only on a browser redirect to confirm payment. If a charge or entitlement looks wrong, send support the order reference and account email, without card details or passwords.

GOOD QUESTIONS

A few things worth knowing.

Visit the help center
Does the current app have an English interface?

Yes. Whispek 0.1.11 supports English and Simplified Chinese. Select a language on the sign-in screen or in Settings → General → Display language. Automatic follows the first supported system language, with English as the fallback. The website and app save their preferences separately; speech recognition language is independent.

Which speech languages can I choose?

Use the language choices currently shown in the app. They are loaded from the service. Automatic recognition is available, and you can choose up to four language preferences.

Why did my old voice records disappear?

Voice history has a configurable retention count, with 50 records as the default. Older records can be removed when that limit is reached. History is local and is not a cloud backup.

Does uninstalling cancel my subscription?

No. Manage and cancel future renewal in your account. Uninstalling the app or signing out does not cancel billing.

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