App support
Include the app version, operating system, approximate time of the issue and the steps that led to it. Describe the result you expected and what actually happened. A cropped screenshot can help if it does not contain private content.
- What were you trying to do?
- Which version and operating system were you using?
- What message or behavior did you see?
- Does it happen in one app or in several?
Billing and subscriptions
Include your account email and order reference, plus the charge date and issue. Do not send your password, verification code, full payment card number or active login credentials.
Feedback and platform requests
Tell us the writing task, app or workflow you want to use. Specific examples are more useful than a broad feature name. For Mac requests, the platform remains planned and no launch date is promised.
Privacy and security
For an account-data request, explain the account and type of data involved. For a suspected security problem, include enough information to understand and reproduce it without sending live credentials or someone else’s private data.